Privacy Policy

Privacy Policy for customercareservicecentrepune
Effective 1 September 2025

This Privacy Policy explains how customercareservicecentrepune (“we,” “our,” or “us”) collects, uses, discloses, and safeguards your personal information when you request or use our home-appliance repair and maintenance services or visit our website. By engaging our services, you acknowledge that you have read, understood, and agree to the practices described below.

  1. Information We Collect
    1.1 Information you provide
  • Name, phone number, email address, and physical address.
  • Appliance details (brand, model, serial number, fault description).
  • Payment information (UPI ID, card details, or other billing data).

1.2 Information we collect automatically

  • Device identifiers, IP address, browser type, and operating system.
  • Pages visited, time spent, and actions taken on our website.
  • Cookies or similar tracking technologies (see Section 5).

1.3 Information from third parties

  • Payment processors (e.g., transaction confirmation).
  • Map or geolocation providers (to verify serviceable areas).
  1. How We Use Your Information
    We process personal data to:
    a. Accept, schedule, and complete service requests.
    b. Issue invoices and collect payments.
    c. Send booking confirmations, status updates, and service reports.
    d. Improve service quality, website functionality, and customer support.
    e. Deliver promotional offers or reminders only if you have opted-in.
    f. Detect, investigate, and prevent fraud or misuse of our services.
    g. Comply with legal obligations and enforce our Terms & Conditions.
  2. Legal Bases for Processing
    We rely on one or more of the following bases under applicable data-protection laws:
  • Performance of a contract (providing the service you requested).
  • Legitimate interests (e.g., improving services, preventing fraud).
  • Your consent (for marketing communications).
  • Compliance with legal obligations (tax, accounting, regulatory).
  1. Sharing Your Information
    We do not sell or rent personal data. We share it only:
  • With technicians or subcontractors who need it to fulfil your service.
  • With payment gateways to process your transactions.
  • With courier partners if parts must be delivered to you directly.
  • With regulators, courts, or law-enforcement agencies when required by law.

All third-party recipients are contractually bound to protect your data.

  1. Cookies & Tracking Technologies
    Our website uses first-party and limited third-party cookies to:
  • Remember your booking preferences.
  • Measure site performance and diagnose technical issues.
  • Serve remarketing ads (only if you have given consent).

You can disable cookies in your browser; however, some site features may not function correctly.

  1. Your Rights
    Subject to local law, you may:
  • Request access to the personal data we hold about you.
  • Ask us to correct or update inaccurate information.
  • Request deletion of your data when it is no longer necessary.
  • Withdraw consent for marketing at any time (unsubscribe link or direct request).
  • Object to or restrict certain processing activities.

Contact us (Section 11) to exercise these rights. We will respond within 30 days.

  1. Data Retention
    We retain personal data:
  • For the duration of the customer relationship.
  • For seven (7) years after the final service date to meet tax and legal requirements.
    When data is no longer needed, we delete or anonymise it securely.
  1. Data Security
    We implement industry-standard safeguards, including:
  • HTTPS encryption for all website traffic.
  • Tokenised payment processing; we never store full card details on our servers.
  • Role-based access controls and technician confidentiality agreements.

Despite our efforts, no method of transmission or storage is 100% secure. You use our services at your own risk.

  1. Third-Party Links
    Our site may link to external websites we do not control. We are not responsible for their content or privacy practices. Review their policies before providing any data.
  2. Updates to This Policy
    We may modify this Privacy Policy from time to time. The “Effective” date will change accordingly. Continued use of our services after an update constitutes acceptance of the revised Policy.
  3. Contact Us
    customercareservicecentrepune
    3rd Floor, Regency Building, Near D-Mart, Karve Nagar, Pune 411042, India
    Phone: +91 78220 10414
    Email: privacy@customercareservicecentrepune.in
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